Which benefit relates to customer relationships in an inverted organizational structure?

In an inverted organizational structure, placing customers at the top of the organizational chart emphasizes the importance of customer relationships and their impact on the business. This structure reflects a commitment to prioritizing customer needs and feedback, which can lead to stronger loyalty and satisfaction.

By positioning customers at the forefront, the organization can better align its processes, products, and services with what the customers truly value. This approach fosters a culture where every employee understands that their role is to support and enhance the customer experience, leading to a more engaged workforce focused on creating value.

In contrast, options such as having employees at the top or emphasizing decentralized management do not directly address customer relationships. Increased salaries for employees also do not inherently improve customer relationships, as salary alone does not guarantee better service or customer satisfaction.