What is a reason user engagement is essential in e-learning platforms like OpenSesame?

User engagement is crucial in e-learning platforms like OpenSesame because it directly contributes to higher retention and application of learned skills. When learners are actively engaged with the content, they are more likely to absorb information, understand concepts fully, and retain knowledge over time. Engagement can be facilitated through interactive elements, such as quizzes, discussions, and hands-on activities, which all promote a deeper understanding of the material being taught.

Higher retention is essential because, in professional development and training contexts, individuals need to apply their skills effectively in real-world scenarios. Engaged learners are more inclined to practice and revisit content, which reinforces learning and builds confidence in applying new skills. This cycle of engagement, retention, and application ultimately leads to better performance in their roles and enhances the overall value of the training provided.

In contrast, while background music may enhance user experience, it does not significantly impact skill retention. Increased technical support requests might indicate confusion or dissatisfaction rather than engagement. Similarly, more content options may not directly correlate with effective learning unless those options are thoughtfully designed to engage users.